Terms and Conditions

DELIVERY STANDARDS:

Orders are usually shipped the same day they are received. If you order before 2:00pm EST your order will usually leave the same day.

In Canada delivery time is 2-5 business days in Ontario and Quebec, and 2-5 business days in the West and the East. Canadian orders are shipped by Expedited Parcel.*

In the US delivery time is 4-10 business days. US orders are shipped by insured airmail or surface. Tracking does not apply to these shipping methods.*

International delivery time varies (somewhere around 10-12 business days).

Problem Shipping – Countries: We have encountered few customs-related problems in regards to shipments going to: Netherlands, Hong Kong, Ireland, Japan, Singapore, Switzerland, U.K., Taiwan, Austria, New Zealand, Monaco, Germany.
*Certain areas may have longer delivery standards.

SECURE ORDERING AND SECURE DELIVERY

Your ordering process is secured with the highest level of security available and is provided by one of the world leaders in ecommerce. You will be directed to Paypal to proceed with your payment. You can use all Major Credit Cards with Paypal without having an account with them!!!

If an item is temporarily unavailable from our suppliers you will be informed promptly by email or telephone.

Returns:   Unopened products may be returned within 30 days of the original purchase date. Please phone us ahead of time to obtain your RGA number (Returned Goods Authorization); we cannot process a return without one. A 20% restocking fee applies. The cost of shipping is non-refundable.

Pricing:   NaturaHeal endeavors to maintain a consistent price policy and to update this site to reflect any changes in price, however, some prices may vary depending on availability from our suppliers. This does not necessarily mean prices will always increase. If on the chance that you order such a product, you will be informed before your order is processed.

International Orders:  Please ensure that ordering from our store does not contravene the customs laws of your country regarding the importation of nutritional supplements and herbs. Customs fees and/or impounding of an order (including any resultant expense, subsequent loss and/or return shipping) is the sole responsibility of the purchaser.

Legal Information:    Please note that while NaturaHeal supports your right to use nutritional supplements for any therapeutic purpose you or your practitioner see fit, that the information on this website should not be considered as a claim, or a substitute for the advice of your health care practitioner. All text and images are intended for informational purposes only.

Any order confirmation (electronic or paper receipt) given to you through NaturaHeal does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell.

Also note that NaturaHeal reserves the right to refuse the processing or shipment of an order for any reason.